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Banking without an appointment
- Do your banking in Nordea Mobile and Netbank anywhere, anytime.
- Visit our Digital Helpdesks in the Greater Helsinki area.
- Call us. We provide service in English from 8.00 until 18.00 on weekdays. Service in Finnish is available from 8.00 until 20.00 on weekdays and from 10.00 until 16.00 on weekends (daily banking services only).
- Get in touch with us on social mediaOpens new window.
Visit a branch by appointment
You need to book a meeting in branch if you want to do the following:
- Include e-identification (strong electronic identification) in your Nordea access codes.
- Use your safety deposit box.
- Become a customer of Nordea if you don’t have online banking codes from any Finnish bank. If you have online banking codes from another Finnish bank, you can become a customer online.
- Deliver documents related to an estate if you can’t use Nordea Omaposti.
- Deliver paper documents (related to home transactions etc).
- Change your personal identity number recorded in our customer register.
Book an appointment for a branch visit by calling us.
Book an appointment to get advice on home loans
If you have a home loan from us or if you are our Premium Customer, you can book an appointment with one of our home loan or investment experts and select a time slot that suits you. Currently you can book appointments through Nordea Mobile and Netbank for investment advice only.
Book an appointment to get investment advice
We offer our customers free advice on savings and investments. At the appointment, our expert will help you choose the best way for you to get started with saving or investing your savings. You will not commit to anything by meeting with us. Book an appointment in Nordea Mobile or Netbank under Help.
Book an appointment and prepare for investment advice
Not banking with us yet?
Fill in our contact form and we will get back to you. You will not commit to anything by sending us the contact form
Ways to withdraw cash
In addition to our branches offering cash services, there are several ways to get cash:
- From Otto ATMsOpens new window
- From R-kioskis and checkouts at K stores and Tokmanni stores
- By ordering cash by post to your preferred Posti service point
Find a branch offering cash services (Please note that our branches are often very busy at the beginning of the month so we recommend visiting during other times).
Phone service also in sign language
If you use sign language, you can use the Chabla service to help you call us. It is available in Finnish Mon–Fri 8.00–16.00.
Chabla is an interpretation app developed for sign language users. It allows you to add a sign language interpreter to a video call with the press of a button without having to book them in advance. You can also use Chabla when you join an online meeting with us.
Read more about ChablaOpens new window
Read the terms of useOpens new window
Download the Chabla app to your mobile device:
