Technical error with account information in mobile and netbank
2 May 2024 Due to a human error, we had a technical disturbance in our services in the morning of Tuesday 16 April 2024. During this disturbance, a small portion of our customers may have been able to see accounts which they should not have seen in Nordea Mobile and Netbank.
These customers have either opened the account in question or they have the right to use the account, but the account should not have shown in their Nordea Mobile or Netbank. The persons who saw these accounts were not able to effect any payments or credit transfers. The money in the account was not compromised at any point.
We have sent a separate notification to the affected customers in week 18, as required by the data protection regulations.
We apologise sincerely for the incident.